Support Desk Engineer

Ding is the world’s leading universal top-up service. Founded in 2006, born from seeing something that wasn’t there. More than 80% of the world’s 5 billion mobile phones are now prepaid – and growing. Ding helps people stay connected, worldwide, in seconds.

Our mission is to improve people’s lives by helping those with less gain access to more.

Ding is headquartered in Dublin, Ireland, and has employees working across the world! We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering innovative, potentially life-changing technology to developed and emerging markets alike.

We're always on the lookout for talented people who embody our core values:

• We are here to make a difference

• We are thinkers, linkers & doers

• We win together

• We imagine boldly & build fast

About this role:

The Support Desk Engineer will report to the Infrastructure and Security Manager. The IT Operations team manage our worldwide IT Requirements. With state-of-the-art systems you’ll be involved in assisting the team in building, managing and maintaining cutting edge technology. We are a hybrid cloud company with systems running on-premise as well as utilizing Azure, AWS and GCP cloud technologies. We need someone who is excited by the words “maintainable, scalable and secure” to assist our team in ensuring Ding’s operations run smoothly and efficiently without interruption. You’ll be involved in all aspects of running and scaling our enterprise platform’s infrastructure and services, while getting hands on experience maintaining system performance, reliability and security.

What we need you to do:

You will assist our team to:

• Manage and maintain day-to-day IT requirements for the whole enterprise
• Support all key areas of business including level 1/2 business/user requests, End User Devices, Physical and Virtual Servers, telephony systems, monitoring systems, and corporate enterprise systems.

• Support all aspects of user identity management including Active Directory, Azure AD, enterprise applications, SSO, cloud-based systems access etc.
• Implement security best practices and respond to active threats.
• Design, build and maintain new enterprise technologies based around a cloud focused strategy.
• Define and document support procedures for the NOC team
• Implement and maintain industry standards such as ISO27001 and PCI DSS.

What we are looking for:

• Knowledge of Microsoft 365 suite, including Microsoft Defender, Microsoft Purview, SharePoint Online, Microsoft Entra ID, Microsoft Intune, and SCCM.
• Experience managing Active Directory, group policies, DNS, DHCP, and other network services.
• Familiarity with IT standards and regulations, such as ISO27001 and PCI DSS, and best practices for security and compliance.
• Experience troubleshooting and maintaining Windows and MacOS devices.
• Experience managing Microsoft Intune or other MDM platforms.
• You have excellent written, verbal and interpersonal and business communication skills.
• You enjoy the thought of being able to work in a rapidly expanding company and are comfortable working on your own initiative as well as in a team.
  

Ding is committed to creating equal employment opportunities in the workplace. We know that experience looks different for everyone – if you believe your proven experience would suit this role and is what we are looking for we encourage you to apply.

Life at Ding:

At Ding, we are striving to grow and nurture a culture that is inclusive, global, and fair but most of all fun! In addition, to your basic salary and bonus there are many benefits also available across Ding. Some are recent additions; some have been enhanced and others have been there all along!

• YOLO days & Dingversary Leave: additional holidays the year of your 4th/7th/10th/13th Anniversary

• Work Abroad Programme: the opportunity to work for 30 days from another country each year

• Transportation Allowance

• Monthly Mobile Allowance

• Wellness Programme: with monthly events, both virtual and in-person

• Referral Bonus

• Enhanced Family Policies

Now more than ever we realise the importance of keeping in touch and here at Ding we believe a little goes a long way. Ding’s recruitment privacy notice is available at
https://www.ding.com/recruitmentprivacy-notice