Senior Fraud Specialist
DingWHO WE ARE
Ding is the global leader in cross-border value transfer. Since 2006, we’ve moved more than $6BN across borders — putting money directly into the hands of diaspora communities so they can support the families they left behind. Today, we operate in 160+ countries, partner with 600+ mobile operators, and serve some of the world’s most underserved markets with technology that is fast, reliable and genuinely life changing.
We’re headquartered in Dublin and built by a team of 200+ people spread across the globe — engineers, operators and product thinkers who believe that moving value across borders should be as simple as sending a message.
We move fast, build with purpose, and hold ourselves to four values:
- We’re Here to Make a Difference
- We are Thinkers, Linkers & Doers
- We Win Together
- We Imagine Boldly & Build Fast
THE ROLE:
Job Title: Senior Fraud Specialist
Location: Dhaka, Bangladesh
Type of Contract: Full Time Employee
Salary Range: Negotiable
As a Fraud Specialist, you will play a critical role in protecting customers and the business by identifying, analysing, and preventing fraudulent activity across all levels — from individual accounts to nationwide patterns. Working within a fast-paced, data-driven environment, you will combine analytical expertise with a proactive mindset to stay ahead of evolving fraud threats.
WHAT YOU'LL DO:
- Monitor and analyse high volumes of transactions in real time, detecting and preventing fraudulent activity across individual accounts and at a broader systemic level
- Interrogate large datasets of customer behaviour and transaction history to develop actionable insights that shape and strengthen fraud strategy
- Collaborate closely with the wider fraud team to identify performance trends and translate findings into strategic improvements
- Respond promptly to internal alerts, investigating and clearly communicating findings to relevant stakeholders
- Stay current on evolving fraud trends and emerging threats, acting swiftly to mitigate risk before impact occurs
- Design, implement, and maintain fraud rules and strategies that minimise fraudulent activity without disrupting the customer journey or impacting sales
- Identify opportunities for process improvement and automation to increase efficiency and detection capability
- Create and maintain the Fraud Dashboard, ensuring accurate, up-to-date visibility for the team and management
- Produce regular, clear reports for management covering fraud performance, trends, and strategic recommendations
- Support and provide mentoring and guidance to a 24/7 team of fraud agents, ensuring continuity of operations across all shifts
- Deliver training and workshops to other departments as required
What We Expect:
- Contribute actively to the achievement of Fraud Team KPIs, taking ownership of your areas of responsibility
- Be decisive and accountable — act with confidence and stand behind your decisions
- Bring a proactive approach, anticipating issues and opportunities rather than waiting to be directed
- Work both independently and collaboratively, adapting your style to what the situation demands
- Communicate effectively and professionally with internal and external stakeholders at all levels
- Build strong cross-functional relationships, supporting other departments with fraud-related knowledge and expertise
WHAT WE'RE LOOKING FOR:
- Bachelor's degree or equivalent experience
- Fluent written and spoken English
- Expert working knowledge of Microsoft Excel
- Proven experience with data visualisation tools such as Power BI, Looker, or equivalent
- Strong knowledge of fraud detection tools, techniques, and investigation methodologies
- Excellent analytical and problem-solving skills with a sharp attention to detail
- Ability to work under pressure, manage competing priorities, and meet deadlines in a high-volume environment
- Demonstrated experience communicating complex findings clearly across all levels of an organisation
- Flexible and adaptable, with a strong understanding of business needs and the ability to respond accordingly
YOU WILL LOVE WORKING AT DING IF:
- You want your work to mean something. We move real money for real people — families sending support across borders, communities staying connected. You care about that.
- You thrive with ownership, not instruction. At Ding, you’ll shape the work, not just deliver it. We move fast and trust people to figure things out.
- You’re energised by complexity. We operate across 160+ countries, 600+ operator relationships and some of the most challenging last-mile infrastructure on the planet. That excites you.
- You want to work with people who are sharp, direct and genuinely collaborative. No politics, no silos — just a team that gets things done and backs each other.
- You’re comfortable with ambiguity and know how to make progress anyway. We’re still building the playbook in many areas, and you’re the kind of person who writes it rather than waits for it.
LIFE AT DING:
We’re building something that genuinely matters — and we want the environment to reflect that. You’ll get real ownership from day one, work with a diverse global team across 25+ nationalities, and be part of a culture that is high-performance without being high-ego.
Beyond the work itself, we’ve designed our benefits around flexibility, longevity and genuine quality of life:
✦ Work Abroad Programme (30 days/year)
✦ Insurance
✦ Wellness programme & regular events
✦ Learning & development support
✦ YOLO Days & Dingversary Leave
✦ A genuinely global team & culture
Want to know more about life at Ding? Click here.
EVERYONE'S WELCOME:
Ding is committed to equal opportunity in everything we do. We know that great experience comes in many forms — if you believe your background is a strong fit for this role, we encourage you to apply even if you don't tick every box.
HOW TO APPLY:
Apply directly through the link in this posting. Our recruitment process typically involves multiple stages: Usually starts with the Interview with HR & GM, then technical exercise and interviews and then final interview.