Night Supervisor

Ding is the world's leading universal top-up service. Founded in 2006, Ding was born from seeing something that wasn't there. More than 80% of the world's 5 billion mobile phones are now prepaid – and growing. We believe mobile phones can change lives and we want to improve people's lives by helping those with less gain access to more.

Ding is headquartered in Dublin, Ireland, and has employees working across the world!

We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

Our aim is to build and run the safest, simplest, most effective and convenient top-up technology, in partnership with the best operators and platforms. We'll continue to spread joy across the globe helping people everywhere to send little bytes of happiness to their loved ones, keeping our customers connected to their families and friends. Now more than ever we realise the importance of keeping in touch and here at Ding we believe a little goes a long way.

We're always on the lookout for talented people who embody our core values:

• We're Here To Make A Difference
• We are Thinkers, Linkers & Doers
• We Win Together
• We Imagine Boldly & Build Fast

Location: Ding, Dhaka, Bangladesh.

Key Responsibilities:

• Lead and manage the night shift Partner Support team.
• Monitor agent performance and provide real-time guidance and coaching.
• Handle escalations and ensure timely resolution of partner issues.
• Ensure all partner queries and incidents are handled efficiently.
• Maintain SLA compliance and service quality standards.
• Coordinate with internal teams (Tech, Payments, Ops) for quick resolution.
• Provide detailed handover to shift teammates.
• Identify recurring issues and suggest process improvements.
• Ensure adherence to company policies and support procedures.
• Support training and onboarding of new team members.
• Work effectively under pressure and handle critical incidents independently.
• Familiarity with support tools, ticketing systems, and reporting dashboards.
• Experience in global operations or 24/7 support environments.
• Knowledge of mobile top-up, payments, or fintech ecosystems.
• Data-driven mindset with basic reporting and analysis skills.

Qualifications & Experience:

• Bachelor’s degree in Computer Science (BSc in CSE) or a related field.
• 3–5 years of experience in customer support or partner support roles, preferably in fintech, telecom, or digital services.
• 1–2 years of supervisory or team leadership experience, ideally in a 24/7 or night-shift environment.
• Excellent communication skills (written and verbal).
• Strong problem-solving and decision-making skills.

Life at Ding

At Ding, we are striving to grow and nurture a culture that is inclusive, global, and equitable but most of all fun! In addition to your basic salary and bonus there are many benefits also available across Ding. Some are recent additions, some have been enhanced and others have been there all along!

• YOLO days & Dingversary Leave: additional holidays the year of your 4th/7th/10th/13th Anniversary
• Work Abroad Programme: the opportunity to work for 30 days from another country each year
• Transportation Allowance: of up to BDT 8,555.17 per month
• Monthly Mobile Allowance: of up to BDT 1,000 per month
• Wellness Programme: with monthly events, both virtual and in-person
• Enhanced Family Policies

Our aim is to build and run the safest, simplest, most effective and convenient top-up technology, in partnership with the best operators and platforms. Now more than ever we realise the importance of keeping in touch and here at Ding we believe a little goes a long way.

Ding's recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice