Head of Transformation | Harris Farm Markets

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Harris Farm Markets Company Overview:

Since 1971 when David & Cathy Harris opened their first store in Villawood, we've believed in something greater than just selling fresh food. We’ve believed in nature itself. The land, the sea, the air, the elements. It’s a remarkable thing. It brings families together, supports communities, and gives farmers a means. It offers nutrients to our bodies, and joy to our taste buds.

At Harris Farm Markets, we don’t just respect it, we’re driven by it. Our prices, our produce, our specials– all determined by nature. It enriches everyone and everything.

Which is exactly why we’re doing our best to make it all it can be. From sustainable initiatives like Imperfect Picks, to showing love for local farmers and producers, we believe that all our actions can make a real, positive difference.

And we believe that moving with nature isn’t just better for the environment. It’s better for our customers too. ‘Cos sometimes nature sees fit to provide us with a bounty of blueberries.

And we think that’s pretty special – so we put them on special!

Better tasting produce from sustainable suppliers. Bigger value from unexpectedly bigger harvests. More variety from truly seasonal conditions. The highest quality which can only come from years of experience and a close relationship with farmers and their land.

For over 50 years we’ve remained 100% family owned and operated, with stores across Sydney, NSW and QLD and home to over 3,000 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food. It’s this purpose that sees us continue to bring the best that nature has to offer to you our customers each day. Because we stand for more than just the good food we sell.

We're for the greater goodness.

Role Overview:

We are entering a phase of business maturity, concentrating on refining our operations and simplifying our business. Our efforts are directed towards leveraging technology, empowering our people, and enhancing processes to drive efficiency and effectiveness. As we mature, our priority is to ensure our internal systems, supply chains, cost base and ways of working are optimised to support our strategic plan with simplicity and sustainable growth at the forefront.

To support this next phase, we are establishing a senior transformation leadership role, responsible for shaping and executing the initiatives that will drive the biggest value to the business.

The Head of Transformation is responsible for designing, costing and executing Harris Farm Markets’ most critical transformation initiatives to enable sustained, profitable growth.

This role partners closely with the Chief Executive Officers and Executive Leadership Team to ensure the organisation’s operating model, supply chain, cost base and ways of working are fit for scale, while maintaining and enhancing the values and customer promise that define Harris Farm Markets.

This is a high profile position where you will have the opportunity to help define and drive our organisation through the next steps of our evolution.

Key Accountabilities:

Enterprise Transformation & Strategic Execution

• Lead end-to-end transformation initiatives aligned to the Harris Farm Markets strategic plan, from concept through to execution and benefits realisation.
• Translate strategic priorities into executable, sequenced initiatives with clear ownership, milestones and outcomes.
• Act as executive sponsor or strategic lead for the business’s most valuable and complex initiatives.
• Lead Transformation Steering Committee, holding executives and teams to account for deliverables
• Chair the Transformation Steering Committee, ensuring Executives and Teams are held accountable for achieving agreed deliverables.

Supply Chain & Operational Review

• Conduct deep-dive reviews across the end-to-end supply chain, identifying opportunities to improve efficiency, resilience, cost and scalability.
• Partner with Finance, IT, Logistics, and HR to redesign processes, structures and systems where required.
• Ensure transformation recommendations are pragmatic, commercially sound and operationally executable.

Financial Rigour & Costing

• Develop robust business cases for transformation initiatives, including cost-to-implement, return on investment and risk assessment.
• Track benefits realisation and ensure initiatives deliver measurable value against agreed financial and operational metrics.
• Support disciplined capital and cost decision-making across major initiatives.

Advisory, Coaching & Capability Building

• Act as a trusted adviser to the Chief Executive Officer, Executive Leadership Team and senior leaders on transformation, change and execution.
• Coach leaders and project owners to uplift transformation capability, execution discipline and change leadership across the organisation.
• Embed repeatable frameworks, governance and ways of working to ensure transformation capability is sustainable, not person dependent.

Continuous Improvement & Efficiency

• Establish a systematic approach to identifying, prioritising and delivering ongoing efficiency improvements across the enterprise.
• Balance efficiency with customer experience, team engagement and long-term brand value.
• Promote a culture of continuous improvement, accountability and outcome-focused delivery.

Capability & Experience:

Essential

• Senior leadership experience in enterprise-wide transformation, strategy execution or large-scale change.
• Demonstrated experience reviewing and optimising complex supply chains and operational environments.
• Strong commercial acumen with proven capability in building and delivering against financial business cases.
• Experience operating in high-growth, multi-site or complex organisations.
• Ability to influence at Executive Leadership Team and (where relevant) Board level without formal authority.
• Ability to play a hands on, sleeves up role.

Desirable

• Experience in retail, fast-moving consumer goods or consumer-led businesses.
• Consulting or corporate strategy background combined with in-house execution experience.
• Exposure to technology-enabled transformation.