Service Manager (IRE)

About Origina

Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organisations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor.

We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organisations take back control of their technology roadmap and unlock genuine commercial freedom.

If you’re energised by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately.

The Role

The Service Manager will be responsible for turning a new logo into a fully engaged Origina customer. From the first sign of a potential win, this role orchestrates stakeholder discovery, designs and delivers high‑energy enablement workshops, and coordinates cross‑functional introductions so that every relevant Origina team meets the right people. The Service Manager owns the journey from contract signature to a handover to the Customer Account Manager, ensuring expectations are clear and that the relationship starts positively.

What You'll Be Responsible For

Early Engagement (pre‑close to contract signature)

• Track pipeline for new logo opportunities; partner with the Territory Manager and Strategic Accounts Lead to prepare the onboarding plan and stakeholder map.
• Identify the right customer stakeholders; procurement, IT operations, security, licensing/entitlements, product owners, architects, L1 leads, and executive sponsors.
• Establish cadence and timeline so internal teams (L1, Licensing, Security, Customer Account Managers, Product Owners, Architects) are primed to engage immediately post‑signature.

Post‑Signature Activation

• Own the customer onboarding journey end‑to‑end until Origina standards are fully implemented and understood.
• Coordinate fast, warm introductions between our teams and the customer teams.
• Design and deliver short, energised workshops that explain how Origina works, the key tools, and how to maximise value for the customer.
• Ensure clarity on service scope and responsibilities

Cross‑Functional Orchestration

• Create and maintain the stakeholder matrix and action plan; secure attendance and engagement from both sides.
• Drive timely execution of the customer onboarding, service transition, and meet‑the‑experts touchpoints.
• Keep momentum high with structured updates to sales, Customer Account Managers, Pods, and leadership; escalate early where needed.

Handover & Stabilisation

• Validate that connections are made before handover.
• Transition ownership to the Customer Account Manager and Pod with documented outcomes, decisions, contacts, risks, and next‑90‑day plan.
• Capture lessons learned to continually improve the playbook.

About you

• 5+ years in service delivery, customer success, program/project management, or complex onboarding in B2B technology.
• Proven record of cross functional orchestration across sales, delivery, and technical teams.
• Strong stakeholder mapping and facilitation skills; comfortable running concise, compelling workshops.
• Experience with enterprise customers and navigating multi layered organisations.
• Bachelor’s degree in business, marketing, or a related field.
  

What we offer

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• Family Health, Dental & Vision Insurance from day 1
• Life insurance & Income Protection
• 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
• Generous Maternity & Paternity leave policies
• 6% Pension match
• €200 annual wellness benefits
• €1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful causes
• Employee Assistance Programme
• An inclusive environment with regular events organised by Engagement, and Diversity Committees

Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.