Service Delivery Specialist

About Origina
Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organizations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor.

We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organizations take back control of their technology roadmap and unlock genuine commercial freedom.

If you’re energized by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately.

The Role

We have an exciting opportunity for a Service Delivery Specialist. Working within the Entitlement Capture and Product Supportability functions of Origina’s Presales business unit the Service Delivery Specialist performs time sensitive activities to ensure software products are suitable candidates for Origina support and the relevant assets are captured by our customers during the initial phase of customer onboarding.

• Daily review of deal schedules to identify product supportability checks and Entitlement Capture requirements
• Coordination of GIE resource request and activity scheduling
• Generating product support questionnaires
• Creating the scope documents for the downloads and verifying with the customer
• Working with Global Technical Experts to gather product information and entitlement detail
• Updating product database with product information gathered
• Building weekly supportability check report for the “Must Gather Call”
• Presenting the Entitlement Capture Process to new customers
• Providing guidance and assistance for customers performing their own downloads
• Creating, managing and updating documentation, guides and collateral
• Assisting with Data and IT system management and testing

About you

• Excellent organization and time management skills with attention to detail
• Process orientated with strong problem-solving skills and logical thought processes
• A thirst for knowledge with the ability to learn and understand technical concepts quickly
• Good Excel skills and confident in the use of software programs and tools
• Confident working with large amounts of information and volumes of data
• Excellent interpersonal skills with the ability to build and maintain effective relationships
• Strong presentation, communication and writing skills
• High-performance mindset that is result oriented
• Understanding of standard IT terminology and concepts.
• Basic knowledge of IBM/ HCL products and licensing preferred
• Ability to work in a way that aligns with our values of Trust, Fairness, Relationships, and Opportunity

What we offer

• Competitive compensation that rewards achievement

• Hybrid, flexible working model

• High-level Health, Dental, and Vision insurance

• STD and Life/AD&D cover

• 22 days PTO each year with additional days earned based on your tenure

• Additional 10 Federal/Regional holidays

• Generous Maternity & Paternity leave

• 4% 401k match

• $200 annual wellness benefit

• $1,000 professional development benefit

• Flexibility of working remotely from anywhere for up to 4 weeks per year

• A dedicated Volunteer Day to give back to your community and support meaningful cause

• Employee Assistance Program

• Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees

Don't worry if you don't meet ALL the requirements, if you feel you are a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognizing those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organization planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.