The Company
Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements.
We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.
The Role
Cubic³ is seeking a Regional Operations & Support Team Lead with strong Connectivity Management experience to join their dynamic team. With a focus on improving revenue streams and driving innovation, Cubic offers an energetic and collaborative work environment where employees are encouraged to grow and excel.
As the Cubic Regional Lead, you will be the senior leader for Cubic in the Philippines, responsible for developing and maintaining the Cubic culture locally, fostering effective team cross team collaboration and high performance benchmark attainment within each team, all the while encouraging and developing cross team collaboration and a One Cubic Customer Mindset locally.
The successful candidate will have direct line management of the Manila Application support team while other locally represented teams (Network Operations, L2 S/W Dev & Post Feature Delivery Test) will have direct line reporting to their respective Leads in Dublin with “dotted line” reporting to the Regional Operations & Support Lead. In this role the successful applicant will play a crucial role in ensuring the smooth operation and performance of each team. The Lead will also work closely with all local Agencies (KMC, Multiplier) in region to ensure a fully functioning support model locally including the Cubic office. The successful candidate will collaborate with cross-functional Cubic teams to identify, troubleshoot, and resolve technical issues, while continuously seeking opportunities to improve and optimize processes through Automation & AI.
In addition, this leader will have Connectivity Management experience that allows the leader to provide in-Region support to the Live Services team (typically the Service Delivery Managers (SDM)) who may have customer issues in need of support outside of the core hours of the supporting SDM. This will be a critical support need when customers in the region need hands on support to resolve any urgent incidents, and the same Lead will need to be able to support through a customer call or Cubic ecosystem partner, and follow up for input / resolution and be a trusted advisor to the customer.
This role requires a passionate technical connectivity leader who can manage teams effectively, foster a team spirit and company culture, encourage a growth mindset, and get the best out of each team member. The ideal candidate is a natural leader who can inspire their team to consistently deliver exceptional results. This Leader can communicate effectively with both technical and non-technical stakeholders in a timely manner.
This role reports directly to Cubic’s WW Live Services
Responsibilities
- Day to Day leadership to all Manila resources at Cubic.
- Lead and manage the Application Support Team, providing guidance and support.
- Backup support in Region to Cubic SDMs for occasional, high priority (P1/P2) Live Customer support that is “out of hours” for the Cubic SDM and within Regional hours for Regional Operational Lead. For example: this could be supporting local major incidents with the local Customer team or advancing the resolution of an incident with a Cubic ecosystem partner. The successful candidate will, on joining, have this clearly defined and agreed via a RACI with the Live Services Management team.
- Demonstrated experience with continuous improvement methodologies (e.g., Lean, Six Sigma, ITIL CSI, Kaizen, etc.) and a strong track record of driving operational efficiency and quality gains.
- Analytical mindset with ability to establish, monitor, and act upon operational effectiveness metrics.
- Experience in designing and implementing process automation and performance improvement projects including the use of AI.
- Track record of embedding a continuous improvement culture within regional or cross-functional teams
- Provide local day to day support to other Cubic teams who report directly to Dublin with dotted line reporting to the Manila Regional Lead.
- Foster and encourage cross-functional collaboration across all local teams to identify, troubleshoot, and resolve technical issues, ensuring timely resolution and customer satisfaction.
- Align the ways of working to the Cubic Culture that exists in other regions.
- Work closely with Regional Agencies and vendors as the Cubic Lead to ensure all company setup is working optimally (Cubic Office / Shared services, People support, Local team activities & events).
- Develop and implement best practices in application support processes to optimize efficiency and effectiveness and deliver to customer’s contractual SLAs.
- Monitor and analyse Application Support team and Application Support Engineer (ASE) performance metrics, identifying trends and patterns to pre-emptively address potential issues.
- Support remote Cubic managers with teams in region to optimise the performance and happiness of their teams.
- Facilitate training sessions and create documentation to ensure team members are equipped with the knowledge and skills needed to support their roles.
- Prioritize and escalate critical issues to senior management, providing detailed performance reports and recommendations for improvement to drive operational excellence.
- Continuously seek opportunities to grow the Cubic culture and develop cross regional collaboration and integration at Cubic.
Requirements
- +10 years leading multi-functional regional teams locally in Asia (ideally Manila) on behalf of a fast-growing hi-tech international company.
- +7 years proven experience in application support, with a track record of leading and managing teams.
- 7+ years of Connectivity management experience with Customers and Connectivity ecosystem partners (e.g., Local Profile MNOs)
- Strong technical background and hands-on experience with troubleshooting and resolving application-related issues.
- Excellent analytical and problem-solving skills, with the ability to think critically and adapt quickly in a fast-paced environment.
- Strong focus on culture growth with demonstrated success in developing and leading high performing, highly motivated cross functional teams.
- Exceptional communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- Ability to collaborate and work effectively with cross-functional teams.
- Strong leadership and mentoring abilities, with the passion to inspire and motivate team members.
- Experience with implementing and optimizing application support processes and best practices.
- Bachelor’s degree in computer science, Information Technology, or related field.
New hires at Cubic³
are required to work onsite five days a week during their six-month probation period to get to know the company, their team, and our ways of working. After probation, we offer a flexible arrangement of up to eight work-from-home days per month, provided it aligns with business needs and performance standards. This arrangement is not a given for all roles.
Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.