Product Marketing Manager

The Opportunity

We support some of the world's most complex enterprise organisations with their contact centre telephony testing, and following private equity investment, we are expanding the marketing function that matches the ambition of the business.

This is a first Product Marketing Manager role at Klearcom, reporting directly to the VP of Marketing. You will drive how Klearcom's products are positioned, messaged, and taken to market, working across sales, product, and customer success to drive commercial outcomes. It is a broad remit with real influence, close proximity to senior leadership, and direct impact on revenue.

If you have taken a complex technical product to market, know how to build narratives that move enterprise buyers, and are comfortable operating across functions without a rigid structure around you, we would like to hear from you.

About Klearcom

Klearcom is a SaaS company specialised in testing Voice channel infrastructure for multinational contact centres. Complex enterprise organisations use our platform to ensure the quality and reliability of their customer-facing Voice channels, before failures reach their customers.

For these organisations, Voice remains the front line of customer experience. A failure in an IVR flow, a broken AI agent, a routing error during peak trading, these are not technical incidents. They are brand events, compliance risks, and revenue losses. Our job is to make sure they don't happen.

The contact centre market is being disrupted from three directions simultaneously: AI is embedding itself invisibly into telephony infrastructure; customer-facing AI is now the first point of contact in many enterprise call flows; and CCaaS business models are being reshaped by the AI revolution, accelerating migration and supplier-switching. In this environment, Voice remains central to successful customer outcomes and a key driver of cost-efficient operations. The most innovative organisations test as standard across their entire Voice estate, across AI agents, IVR, and human-assisted journeys alike.

Our customers are multinationals with complex telephony environments, financial services, telecommunications, travel, retail, healthcare, and public sector organisations where a failed voice interaction carries serious consequences. We don't work with everyone. We work with organisations that recognise Voice quality as a business risk and are doing something about it.

We specialise entirely in testing. That specialism is our competitive advantage. Broader CX platforms offer testing as a feature. We offer it as a discipline, with the depth, rigour, and domain expertise that enterprise-grade Voice demands.

You will:

• Partner with sales on strategic deals to shape narrative, differentiation, and win strategy. Develop executive-level storytelling, business cases, and ROI frameworks for late-stage deal cycles. Identify patterns across won and lost deals and use them to directly influence conversion rates, deal velocity, and ACV.
• Drive the positioning, messaging, and value propositions across the Klearcom product portfolio. Translate complex capabilities into clear, client-first narratives that resonate with each target persona. Build ICP-specific messaging frameworks that balance technical innovation with tangible business outcomes.
• Develop comprehensive sales toolkits: battlecards, pitch decks, one-pagers, and objection handling guides, that equip the commercial team to sell outcomes, not features. Continuously refine materials based on win/loss analysis and competitive intelligence gathered directly from the field.
• Support go-to-market strategy and own end-to-end launch execution across product, engineering, customer success, sales, and marketing. Measure launch effectiveness through adoption rates, pipeline contribution, and commercial team feedback.
• Work with Product Managers on roadmap prioritisation, beta programmes, and customer insights. Collaborate with customer-facing teams to surface proof points and build cross-sell narratives that support expansion.

You have:

• Approximately 5 years in product marketing within enterprise SaaS, ideally in CX technology, telephony, or a comparably complex technical environment. You understand how enterprise buying decisions are made, how to engage stakeholders at every level, and how to make sophisticated technology feel accessible without losing its substance.
• Experience managing full product launches end-to-end and can speak to both the strategy behind it and the results it delivered. Strong writing, sharp commercial instincts, and the ability to build credible cross-functional relationships are all non-negotiable here.
• A personality which thrives on being self-directed, comfortable with ambiguity, and motivated by the opportunity to build something rather than maintain it.

Why Klearcom

• A post-PE business at an inflection point, the influence available in this role is significant
• Direct collaboration with product, sales, and senior leadership from day one
• A technically interesting product in a space where strong product marketing genuinely moves the needle
• Great place to work with dedicated, smart, and supportive colleagues, where your work will be visible and your impact measurable
• Competitive salary and package