Presales Solutions Consultant

(Dublin county or Waterford county based)

The Opportunity

The market for telephony testing is accelerating. AI deployment, CCaaS migration, and IVR modernisation are creating testing events at a pace the industry has not seen before. Klearcom is positioned at the centre of that disruption and is now building the commercial team to capture it at scale.

This is an early-stage opportunity in a business with a proven product, a loyal installed base, and a clear strategic direction agreed at board level. The GTM motion is defined. The ICP is precise. The sales methodology is structured and repeatable. What we are now building is the team to execute it.

For the right person, this means joining at the moment of scale, with the frameworks in place, the market moving toward us, and the mandate to build something significant. Klearcom grows by entering at the right moment. So do the people who join it.

About Klearcom

Klearcom is a specialist telephony testing SaaS company. We exist to help complex enterprise organisations assure the quality and reliability of their customer-facing telephony, before failures reach their customers.

Telephony is not a background utility. For the organisations we work with, it is the front line of customer experience. A failure in an IVR flow, a broken AI agent, a routing error during peak trading, these are not technical incidents. They are brand events, compliance risks, and revenue losses. Our job is to make sure they don't happen.

We operate in a market being disrupted simultaneously from three directions: AI is embedding itself invisibly into telephony infrastructure; customer-facing AI is now the first point of contact in many enterprise call flows; and CCaaS migrations are accelerating, compressing the window between deployment and failure. Every one of these forces creates a testing event. We are built to handle all of them.

Our customers are multinationals with complex telephony environments: financial services, telecommunications, travel, retail, healthcare, and public sector organisations where a failed call flow carries serious consequences. We don't work with everyone. We work with organisations that recognise telephony quality as a business risk and are doing something about it.

We specialise entirely in telephony testing. That specialism is our competitive advantage. Broader CX platforms offer testing as a feature. We offer it as a discipline with the depth, rigour, and domain expertise that enterprise-grade telephony demands.

You will:

• Lead all technical pre-sales activity including discovery, solution design, product demonstrations, proof-of-concept engagements, RFP responses, and technical objection handling
• Partner with enterprise AEs as an integrated member of each deal team, owning the technical narrative from first engagement to close
• Support a minimum of 5 AEs as well as Klearcom’s channel partners, operating as a pooled pre-sales resource across the business
• Translate complex CX and telephony architecture into clear, compelling narratives for both technical and commercial audiences
• Provide structured feedback to product and technical teams based on insights from customer engagements
• Develop the pre-sales infrastructure: processes, demo environments and templates which will underpin the function as it scales

You have:

• Approximately 4 or more years in a pre-sales, sales engineering, or technical consulting role within CX, telephony, CCaaS, CPaaS, or adjacent enterprise SaaS
• Technical depth sufficient to lead architecture and integration discussions with confidence
• The ability to articulate complex solutions clearly and persuasively to senior commercial stakeholders
• A commercially minded approach. You are a sales partner, not a support function
• Strong organisational skills and the composure to manage multiple concurrent engagements effectively
• Ambition and a genuine interest in building and eventually leading a team

Why Klearcom

• The opportunity to establish Klearcom’s pre-sales function from the ground up, with full ownership of how it operates
• A structured and realistic path to team leadership, not simply implied but built into the role’s progression
• Broad commercial exposure across a diverse range of enterprise organisations, AEs, and channel partnerships
• A high-growth, post-PE environment where your contribution is visible and your progression is not constrained by hierarchy