Product Manager (Operational Pharmacy Systems)

About Chemist4U

Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors.

Join us and be part of a company that’s transforming healthcare and making a real difference every day.

Our purpose

Making medication and care faster, simpler and safer so people stay well for longer.

Our mission

Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values

• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

Reporting to: Head of Product

Job type: Permanent

Salary: Competitive

Working Pattern & Hours: Monday-Friday, 37.5 hours per week

Location: Hybrid/Flexible – 3 days in office (Office located: Lancashire, WN8)

The Product Manager for Operational Pharmacy Systems will own the development and optimisation of internal systems that power Chemist4U’s Pharmacy Hub, including dispensing workflows, inventory management, and compliance tools. This role requires a blend of product management expertise, pharmacy operations knowledge, and Agile methodologies to deliver solutions that enhance efficiency, ensure regulatory compliance (e.g., GPhC standards), and improve patient outcomes. The Product Manager will collaborate with pharmacists, developers, and stakeholders to drive digital transformation in our operational processes.

Key Responsibilities

As a Product Manager, your key areas of responsibility will include:

Product Strategy and Vision

• Define and articulate the product vision for operational pharmacy systems, aligning with Chemist4U’s goals of scalability, compliance, and patient safety.
• Develop a roadmap for system enhancements prioritizing features based on business impact and user needs.
• Conduct market research and competitor analysis to identify trends and opportunities in pharmacy tech (e.g., AI-driven dispensing, real-time inventory).

Backlog Management

• Own the product backlog, creating clear user stories, acceptance criteria, and technical requirements for systems like dispensing software, barcode scanners, and compliance dashboards.
• Prioritize features based on stakeholder input, regulatory requirements (e.g., GPhC, MHRA), and operational bottlenecks (e.g., peak-time delays).
• Refine backlog items with the development team to ensure clarity and feasibility within Agile sprints.

Stakeholder Collaboration

• Partner with the Head of Product, dispensing teams, customer services and operations managers to gather requirements and validate system functionality.
• Engage with external partners (e.g., NHS, private prescribers) to ensure systems support seamless prescription integration.
• Communicate progress, risks, and roadmaps to senior leadership, securing buy-in for key initiatives.

System Development and Delivery

• Work closely with Agile development teams (developers, QA, UX designers) to deliver system updates in sprints, ensuring high-quality releases.
• Attend and facilitate with delivery managers in sprint planning, stand-ups, and retrospectives, fostering collaboration and continuous improvement.
• Oversee user acceptance testing (UAT) with hub staff to ensure systems meet operational and compliance needs (e.g., GDPR for patient data, GPhC for dispensing accuracy).

Compliance and Risk Management

• Ensure systems adhere to GPhC Standards for Registered Pharmacies (e.g., secure data handling, accurate dispensing records) and other regulations (e.g., Medicines Act 1968, UK GDPR).
• Implement features to mitigate risks, such as alerts for high-risk medicines (e.g., valproate) or controlled drug audits.
• Collaborate with the compliance team to address findings from GPhC inspections or MHRA audits.

Performance Monitoring

• Define and track KPIs for system performance, such as dispensing error rates, inventory accuracy, and processing times.
• Gather feedback from hub staff post-release to identify pain points and prioritize iterative improvements.
• Use analytics tools (e.g., Power BI, Tableau) to monitor system adoption and operational impact, reporting insights to leadership.

About You

You’re someone who thinks strategically and enjoys looking at the bigger picture, but you’re equally comfortable getting stuck into the detail when it matters. You love solving problems and finding smarter, more effective ways of doing things.

Collaboration comes naturally to you, you enjoy working with others, sharing ideas, and building strong relationships across teams. You thrive in a fast-paced environment where priorities can shift, and you’re motivated by being part of something meaningful and impactful.

Most importantly, you take real pride in your work, with a keen eye for detail and a genuine drive to deliver high-quality outcomes.

Qualifications & Experience

The successful Product Manager will bring the following skills and experience:

Essential

• Bachelor’s degree or similar in business, healthcare, technology, or a related field.
• 5+ years of product management experience, ideally in healthcare, pharmacy, or operational systems
• Strong understanding of pharmacy operations, including dispensing, inventory, and compliance workflows
• Understanding of NHS prescription workflows and private prescribing processes
• Proven track record of managing end-to-end product lifecycles in Agile environments (Scrum or Kanban)
• Experience with backlog tools (e.g., Jira, Azure DevOps) and data-driven prioritisation.

Desirable

• Certification in Agile/Scrum (e.g., PSPO, SAFe POPM) or product management (e.g., Pragmatic Institute)
• Basic knowledge of data analytics or UX design principles to enhance system usability.

Company Benefits

Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:

• Discounted gym membership
• Funded training
• Enhanced Maternity & Paternity
• 30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience
• Health & Wellbeing benefits
• Staff discount
• free electric car charging on site
• Sick Pay Scheme
• Blue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

We’d love to hear from you, so please apply as soon as possible. The role is open until 13th July 2026 but may close earlier if we receive a high number of applications.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help. You can email careers@chemist4u.com

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.

For more information about how we handle candidate data or to exercise your rights, please contact careers@chemist4u.com