About CitySwift:
As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.
CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.
At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!
Role Overview:
As a Partner Manager, you’ll play a pivotal role in delivering value for some of our most important customers. You’ll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.
This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite
- Build strong, trusted relationships with customers — from operational leads to senior stakeholders
- Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met
- Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation
- Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery
- Lead QBRs and regular account reviews with compelling data-led narratives
- Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department
- Supporting product development through testing and customer feedback, maximising the customer product experience
- Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals
- Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements
Qualifications, skills & experience:
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Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal)
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Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels
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Project management experience: organised, deadline-driven, and calm under pressure
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Comfortable with data: able to interpret usage trends, performance dashboards, and ROI metrics
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Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams
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Genuine curiosity about transport, sustainability, and the role data can play in improving services
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Ability to travel periodically for customer meetings, onboarding, and reviews
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Knowledge around commercial or franchised bus operations or experience working within a public authority is a bonus but not required.
Competency Profile
At CitySwift, we support your development through our clear competency framework. For a Partner Manager, we expect:
Sustainable Growth
- Follows established processes and actively identifies areas for improvement
- Aligns day-to-day delivery with financial and commercial outcomes
- Proactively manages risks and supports renewals and upsells with data and planning
Win Together
- Collaborates across functions to resolve customer needs
- Shares insight and knowledge to improve internal outcomes
- Owns customer deliverables and drives performance through action
Impact Cities & Communities
- Builds strong relationships with customers and delivers value in every interaction
- Tackles issues with a proactive, solutions-focused mindset
- Manages multiple deliverables and ensures successful project execution
- Brings market and industry knowledge into customer conversations
Forward Focused
- Develops structured account and delivery plans
- Identifies and delivers improvements in how we work
- Connects customer goals with strategic business direction
Team & Trust
- Communicates clearly and purposefully
- Gives and receives feedback constructively
- Supports team members through coaching and shared goals
We value, recognise and reward our people:
- Competitive market salary
- Health and Life Insurance and matched pension schemes
- 25 days annual leave, with additional company days off throughout the year
- Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme
- Paid Sick, Maternity and Paternity benefits
- Employee Assistance Programme (EAP), mental health and wellbeing supports
- Employee referral program with opportunity to earn up to £4,000 per referral
- Annual Service recognition benefits (Additional Annual leave and pension contributions)