Life Insurance Claims Specialist

Life Insurance Claims Specialist - Contract role

Expert360 | Sydney, Brisbane or Melbourne | 12-Month Contract | Immediate Start

Are you an experienced Group Life Insurance Claims Professional looking for a high-impact contract role? We're seeking skilled Claims Specialists to join a fast-paced, high-performing team delivering measurable outcomes across complex life insurance portfolios.

This is a hands-on role for someone who is technically strong, outcome-focused, and ready to contribute from day one.

About Expert360:

Expert360 empowers more than 42,000 (and growing!) elite professionals around the world to find great work and be successful. Expert360 was founded in 2013 with a simple but powerful mission to connect amazing people with great companies to get important work done.

We believe in choice, flexibility and empowerment. We believe that if you can change the world of work, you can change the world. Come and join us in defining and bringing to life the future of work!

The Role:

Working embedded within a leading professional services environment, you will manage and assess complex Income Protection (IP) and Total and Permanent Disability (TPD) claims end to end, applying sound technical judgement, interpreting medical and financial evidence, and driving claims toward timely and sustainable outcomes.

This is not a training role. We are looking for professionals who have done this work, know it well, and can hit the ground running in a high-volume environment.

What You'll Be Doing:

• Conducting end-to-end assessment of IP and TPD claims across group and retail portfolios
• Reviewing and interpreting medical, financial, vocational and employment evidence
• Applying policy terms, legislation and industry frameworks (including LICOP) accurately and consistently
• Developing clear, evidence-based recommendations to support claim decisions and progression
• Liaising with claimants, medical practitioners, rehabilitation providers and internal stakeholders
• Preparing accurate file notes, assessment summaries and claim documentation
• Escalating complex or sensitive matters appropriately and contributing to peer review processes

What We're Looking For:

• Minimum 2 years of life insurance claims experience from an insurer perspective is essential, experience within consultancy is an advantage
• Hands-on IP and/or TPD assessment experience with delegated authority
• Proven ability to manage a high-volume claims portfolio independently
• Strong written communication skills and attention to detail
• Sound knowledge of the Life Insurance Code of Practice and relevant legislation
• Experience with group and/or retail life insurance portfolios highly regarded

Please note: General insurance, workers' compensation and trustee-side experience will not meet the requirements for this role.

The Details:

• Contract length: 12 months (with potential to extend)
• Location: Sydney, Brisbane or Melbourne
• Start: Mid-July 2026 - immediate availability preferred
• Rate: Commensurate with experience

Why This Role:

• Work on high-impact programs driving real improvements in claims outcomes
• Gain exposure to diverse insurers, operating models and claims portfolios
• Join a collaborative, high-performing team with strong peer support
• Access to a breadth of engagements that will develop your technical capability and profile in the market

Ready to apply?

If you have the life insurance claims background we're describing and are available to start mid-July, we'd love to hear from you. Apply now or reach out directly. We're moving quickly on this one.