IT Support Specialist

About Profitero+

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location: Remote role based in Poland

About the team:

We are inviting an IT Support Specialist to join our Support team. We will be happy to welcome new team members who are not afraid of non-trivial tasks, can offer non-standard technical solutions, and take initiative.

Key responsibilities:

• Technical support for employees: onboarding new employees, creating accounts, granting rights and licenses, resolving current issues;
• Administration and troubleshooting of user VPN connections;
• User access management in the SSO system;
• Account administration in cloud and on-premises systems: Google Workspace, Microsoft Azure, Microsoft Active Directory;
• Email system administration: on-premises and third-party;
• Third-party services license management: usage tracking, application processing, payment control;
• Infrastructure health monitoring (Zabbix, etc.);
• Documentation: working in the bug-tracking system (Jira), creating and updating instructions (Confluence), and accounting for equipment and licenses;
  

We expect:

• Skills and experience with Windows (Windows 10/11, Server 2016, Azure AD) and MacOS;
• Knowledge of the operating principles of email systems and services;
• Knowledge and understanding of the 7-layer OSI model, Ethernet, IP, TCP, UDP protocols;
• Basic understanding of the virtualization technologies;
• Skills and experience of working with Unix systems (mainly Linux) are desirable;
• English at the level of correspondence with native speakers;
• Location: only Poland;

What do we offer:

• Fully paid annual leave in accordance with Polish labor law (UoP);
• Holiday allowance to support your time off;
• Paid sick leave (80% of the daily base salary);
• Access to a discounted group life insurance program;
• Private medical insurance (Medicover);
• Monthly budget for sports and cultural activities (ZFŚS fund). Option for partial funding of a Multisport card;
• Access to an online language learning platform;
• Professional development opportunities covered by the company (seminars/training/conferences/etc.).