Head of Service Innovation (IRE)

About Origina
Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organisations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor.

We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organisations take back control of their technology roadmap and unlock genuine commercial freedom.

If you’re energised by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately.

The Role

Origina is building the next generation of enterprise services that help customers extend the life of critical software, reduce OEM dependency, and regain control of their technology estates. The Head of Service Innovation plays a central role in that mission.

This role exists to identify, incubate, and validate net-new service offerings that will fuel Origina’s future growth and differentiation. It is not a delivery role, and it is not about scaling services. Instead, it is about turning emerging market, regulatory, and technology shifts into credible, well-validated service concepts that the business can confidently invest in.

You will operate at the front edge of the organisation exploring new ideas, building MVPs and proofs, testing assumptions, and deciding what is worth taking forward and what should be stopped early.

What You'll Be Responsible For

• Continuously scan the market for new service opportunities: These may come from OEM lifecycle changes (such as SAP, Broadcom, or Oracle), from regulatory pressure (NIS2, DORA, CRA, and similar), or from emerging gaps in security, resilience, interoperability, or digital sovereignty.
• Lead incubation process for new opportunities: Shaping clear problem statements, designing service concepts, and building MVPs or feasibility proofs to test whether an idea is technically viable, commercially credible, and operationally realistic. You are expected to time-box innovation, avoid over-engineering, and be disciplined about killing ideas that do not stand up to scrutiny.
• Designing service blueprints: These blueprints articulate what the service is, who it is for, why it matters, and what assumptions or dependencies must hold true. They are intentionally not delivery models. Your responsibility is to ensure that by the time a service is handed over, it has been validated well enough that the business understands both the upside and the risks.
  
• Own Origina’s strategic OEM diversification efforts - the heavier-lift initiatives where entering a new OEM ecosystem or building a new retrofit capability requires real innovation and R&D: Where ideas are validated, you will prepare them for structured handover into Service Productisation & Enablement, along with a clear recommendation to proceed, pause, or stop.

About you

You are likely to come from an enterprise IT services, software, or platform background, with experience designing services rather than simply delivering them. You are comfortable operating in ambiguity, credible with technical and commercial stakeholders, and confident challenging OEM-centric assumptions. You are curious, structured, and decisive.

What Success Looks Like

• High-quality innovation pipeline: Establish a steady flow of validated service concepts that are technically feasible, commercially credible, and operationally realistic.
• Data-driven decision-making: Ensure every idea is rigorously assessed, with clear go/no-go recommendations supported by evidence.
• “Kill discipline” in action: Weak or unviable concepts are stopped early, conserving resources and maintaining focus on high-impact opportunities.
• Strategic OEM diversification: Identify and incubate new opportunities in emerging or untapped OEM ecosystems, creating differentiated value for Origina.
• Validated MVPs and proofs: By the time services are handed over, concepts are fully tested, documented, and ready for smooth transition into Productisation & Enablement.
• Reduced founder-led ad hoc innovation: Shift the organisation from opportunistic, reactive innovation to structured, predictable, and repeatable ideation.
• Cross-functional credibility: Build trust with technical, commercial, and operational stakeholders by consistently delivering well-reasoned, actionable service concepts.
• Impact on business growth: New validated service offerings contribute to Origina’s competitive differentiation, revenue potential, and global scaling strategy.

What This Role Is Not

This role does not own service delivery, pilots, BAU operations, Learning Management content, or sales execution. Your job is to prove the idea, not to run the service.

What we offer

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• Family Health, Dental & Vision Insurance from day 1
• Life insurance & Income Protection
• 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
• Generous Maternity & Paternity leave policies
• 6% Pension match
• €200 annual wellness benefits
• €1,000 professional development benefit
• Flexibility of working remotely from anywhere for up to 4 weeks per year
• A dedicated Volunteer Day to give back to your community and support meaningful causes
• Employee Assistance Programme
• An inclusive environment with regular events organised by Engagement, and Diversity Committees

Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.