Customer Success Specialist

Barespace isn’t just software — we’re a growth partner to salons.

When salons win, we win. Our al in one platform powers bookings, payments, and marketing so owners can focus on delivering exceptional client experiences.

We’re now hiring a Customer Success Specialist to help our clients get obsessed with Barespace.

The Role

You’ll be the trusted partner for new and existing salon clients, supporting, educating, and empowering them to get the absolute most from Barespace. You’ll guide clients post-onboarding, answer queries, deepen product adoption, and protect retention across our client base.

This role is perfect for someone who loves building relationships, solves problems quickly, and thrives in a high-energy startup environment.

What You’ll Do

Support & Success: Be the go-to contact for salon clients, ensuring they feel supported and confident using Barespace.

Build Relationships: Become a trusted advisor to salon owners and managers.

Training: Host training sessions (virtual and in person) that turn new users into confident pros.

Retention & Growth: Monitor client health, spot risks early, and drive product adoption.

Voice of the Customer: Gather insights, share feedback, and collaborate with product and sales teams.

Cross-Team Collaboration: Work closely with sales, support, and product to create a seamless client experience.

What You’ll Need

• Experience in customer success, account management, or client support
• Fluent English (written and spoken)
• Clear communicator who builds rapport quickly
• Organised, proactive, and calm under pressure
• Comfortable with software and explaining technical concepts simply
• A genuine passion for helping businesses grow

Bonus Skills

• Experience in SaaS, beauty, or salon environments
• Onboarding or training experience
• Familiarity with CRM or CS platforms (HubSpot, Intercom, etc.)

Why Barespace?

• Make a real impact — your work directly shapes salon success
• Clear career progression in one of Europe’s fastest-growing startups
• Ambitious, supportive team with big goals
• Energetic, collaborative office in the heart of Dublin’s IFSC
• Be part of something special as we scale across Europe

If you’re excited, curious, and ready to grow, we’d love to hear from you.

Even if you don’t tick every box, passion and drive go a long way here.

Apply now and help salons thrive with Barespace.