Business Development Representative

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

About the role

Ready to build a career in tech sales and have the craic while you're doing it? As a Business Development Representative at EdgeTier, you'll accelerate our growth by helping us to expand our customer base. This is a role for someone who enjoys outbound prospecting, thrives in a fast-paced environment, and is motivated by creating real commercial impact rather than simply booking meetings.

What you'll do

As a Business Development Representative at EdgeTier, you’ll:

• Research and prioritise target accounts aligned to EdgeTier's ideal customer profile by segment and geography.
• Identify and engage relevant senior stakeholders within target accounts using a multi-channel outbound approach (email, phone, LinkedIn, video)
• Run high-quality outbound activity with a strong focus on relevance, timing, and personalisation.
• Initiate and manage live conversations with prospects to uncover genuine customer pain, triggers, and business impact.
• Clearly articulate EdgeTier's value proposition in plain, outcome-focused language.
• Qualify prospects effectively and book high-quality meetings that align to agreed sales criteria.
• Collaborate closely with Account Executives to align on target accounts, meeting objectives, and opportunity progression.
• Provide clear context and handoff notes to Account Executives to ensure productive discovery conversations.
• Maintain accurate and up to date records in HubSpot, including account activity, meeting notes, and qualification details.
• Actively participate in coaching, call reviews, and enablement sessions to continuously improve performance.
• Contribute feedback from the market to sales leadership to help refine messaging, ICPs, and outbound strategy.

Who you are

We’re looking for someone who has:

• Previous sales experience, working against a target, in outbound or door to door sales.
• Strong written and verbal communication skills as well as the ability to explain complex concepts clearly and concisely.
• The confidence needed to engage senior stakeholders and run professional business conversations.
• The ability to research companies and identify relevant personas, pain points, and triggers.
• The ability to manage time effectively and work across multiple accounts and priorities.
• Resilience, a positive attitude, and enjoys working with people.

Think you have what it takes to be our best BDR? Submit your application today!

EdgeTier Company Values

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

• Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

• Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

• Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

• Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!
• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!
• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.
• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.
• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.
• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).
• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.