Key Account Manager - UK

Job Summary

As a Key Account Manager at Evercam, you will be the strategic partner for our most valued clients. Your primary responsibility is to drive long-term value by deeply understanding customer outcomes, fostering multi-level relationships, and ensuring the successful adoption and growth of our solutions. You will orchestrate cross-functional teams to deliver a seamless customer experience, turning insights into action and cementing Evercam's position as an indispensable technology partner in the construction industry.

Key Responsibilities

Strategic Account Planning & Execution

• Develop and execute comprehensive account plans, creating measurable goals for each client that align with company KPIs.
• Facilitate quarterly cross-functional planning sessions to establish clear actions and ensure team alignment on account strategy.
• Consistently use customer data (adoption, usage, support) to shape engagement strategy, highlighting trends and opportunities to influence decisions.
• Frame discussions around customer outcomes, ROI, and next-step commitments, demonstrating the ability to move conversations from operational to strategic.
• Share plans transparently and provide structured updates to all stakeholders to ensure alignment and consistent progress.

Customer Relationship & Value Management

• Build and maintain multi-threaded relationships across all client levels, from the executive suite to the daily working team.
• Act as a trusted advisor, becoming proactively invited into customers' strategic discussions and planning cycles.
• Ensure account resilience by building relationships that are not dependent on a single champion.
• Partner with Customer Success (CS) and the client to align on value realisation and identify opportunities for next-phase growth.
• Align the engagement cadence with account maturity (e.g., executive reviews quarterly, tactical sessions monthly).

Cross-Functional Collaboration & Customer Advocacy

• Partner with the CS team on joint account plans that include adoption, health, and renewal metrics.
• Review account health regularly with CS to ensure proactive engagement before customer risks escalate.
• Collate customer feedback across accounts into clear themes and regularly present these insights to Product, CS, and Leadership to shape priorities.
• Represent the customer's voice in internal marketing discussions and contribute to external-facing materials (case studies, blog inputs, webinars).

Operational Excellence & Team Leadership

• Ensure all CRM data is always accurate and current, modelling good discipline in timely updates and consistent forecasting.
• Proactively use governance tools and processes (e.g., hygiene dashboards) to maintain account health.
• Surface recurring process gaps within the Sales/CS workflow and propose practical fixes for resolution.
• Actively mentor peers on account strategy, document repeatable best practices, and support the onboarding of new hires.

Qualifications & Skills

• Minimum 3-5 years’ experience in Key Account Management, Customer Success, or a strategic sales role, preferably within construction technology or B2B SaaS.
• Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
• A proven track record of meeting or exceeding retention and expansion targets within a portfolio of accounts.
• Strong ability to build and maintain C-level relationships and navigate complex organisations.
• Excellent communication and interpersonal skills, with the ability to present complex technical information clearly and persuasively.
• Data-driven mindset with proficiency in using CRM systems to manage and forecast accurately.
• Self-motivated with exceptional organizational and time-management skills.
• A natural collaborator who can work independently while contributing to a team environment.
• Must be able to obtain relevant security clearances in the UK.

Benefits

• Pension
• Health and dental
• Equipment Allowance
• Cycle to Work
• Annual Leave
• Paternity & Maternity Leave

Further information can be found in Why Work in Evercam