Community Portal Manager

About Us

At Fenergo, we’re not just building software - we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. 

We’re more than a global leader in AI-powered client lifecycle management - we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. 

But we don’t stop there. 

At Fenergo, we believe in a world where financial institutions aren’t just compliant - they’re confident. Where technology doesn’t just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.  

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. 

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future - together. 

About The Role 

Fenergo is seeking a strategic and autonomous Community Portal Manager to lead the planning, rollout, and continuous evolution of our client-facing Community Portal. This is a newly created role at the intersection of customer experience, product enablement, and digital support, with ownership of both day-to-day operations and long-term success. 

This is a mid-level management position suited to someone who thrives in cross-functional environments, is comfortable working with autonomy, and can deliver both strategic value and day-to-day execution. 

Key Responsibilities 

• Own the community platform and its performance, including user growth, engagement, traffic, and client success KPIs 

• Lead portal onboarding, engagement, and program development, including webinars, gamification, and structured campaigns that drive repeat usage 

• Manage daily operations of the community, including user administration, moderation, and oversight of content quality and platform enhancements 

• Plan and deliver the content roadmap, collaborating with Product, Support, Enablement, and Marketing teams to ensure accuracy, value, and discoverability 

• Create and curate engaging content such as discussion prompts, FAQs, and best practices to support client education and ongoing engagement 

• Surface actionable insights from search behaviour, content usage, and support patterns to identify gaps, improve resources, and report on community health 

• Align community efforts with product launches, marketing campaigns, and customer success initiatives, ensuring the portal is an integrated channel for strategic communications 

• Champion the voice of the customer, relaying platform feedback, pain points, and ideas into relevant product and support stakeholders 

• Ensure service levels are met for responsiveness and value delivery across community interactions 

What Success Looks Like 

• A seamless, scalable client self-service experience that reduces inbound support demand 

• High engagement with content, tools, and features across Fenergo’s client base 

• Improved client experience and reduced reliance on support channels 

• Clear, data-driven reporting that informs continuous improvement 

• Strong cross-functional alignment around community as a strategic asset 

Key Qualifications & Skills 

• 4–6 years of experience in community management, customer enablement, or digital client experience (B2B SaaS preferred) 

• Strong stakeholder management and cross-functional collaboration capabilities 

• Excellent communication, content planning, and storytelling skills 

• Experience developing programs to engage and grow a digital community 

• Data-driven mindset, with confidence using analytics to drive outcomes 

• Familiarity with support tooling, knowledge platforms, or digital self-service systems 
• Hands-on experience managing or contributing to a client or community portal

• Comfortable working independently and navigating ambiguity 

• Experience in highly regulated or enterprise software environments is a plus 

Nice to Have

• Experience using Gainsight or similar customer success platforms to track engagement and inform community strategies

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value people who are eager to learn and grow.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients’ needs.   

What We Value Is At The CORE Of How We Succeed

• Collaboration: Working together to achieve our best 
• Outcomes: Drive Success in every engagement  
• Respect: A collective feeling of inclusion and belonging 
• Excellence: Continuously raising the bar 

What’s In It For You?

• Healthcare cover  
• Pension
• Employee Assistance Programme   
• Opportunity to earn an annual company bonus   
• 23 days annual leave
• 3 company closure days  
• Extensive training programs, classroom and online, through ‘Fenergo University’  
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more  
• Buddy system for all new starters  
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.  
• Defined training and role tracking to allow you see and assess your own career development and progress.   
• Work From Home set-up allowance   

Diversity, Equality, and Inclusivity 

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.