Commercial Account Executive

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.

We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.

This is an incredible opportunity, and we’d love for you to join us on this journey!

About the role

EdgeTier is currently looking for a commercial Account Executive to join our team on a full time basis. This pivotal role will see you take the lead in securing new customers for EdgeTier in the Mid-Market segment.

This role will operate on a hybrid basis and be based out of our Dublin office.

What you'll be doing

As an Account Executive at EdgeTier, you'll prospect high potential new customers to grow revenue. No two days in this fast-paced role will ever be alike, but some of your typical responsibilities will include:

• Drive new business by researching and identifying new prospects in your territory, both independently and alongside your Business Development Rep (BDR).
• Conduct meaningful discovery conversations that identify business goals and business pains, aligning with how EdgeTier adds differentiated value.
• Progressing leads through the sales cycle to closing.
• Conduct compelling product demonstrations with leads and potential customers.
• Negotiating and closing complex deals.
• Acting as a brand ambassador for EdgeTier by representing the business online and at industry events.
• Managing the funnel and administrative tasks using our CRM (Hubspot).
• Collaborating with the Sales Development team and Customer Success for seamless pipeline management and onboarding.
• Meet and exceed quota!

Who you are

You're a driven Account Executive with previous success closing B2B deals with SaaS products. You'll be the ideal fit for this role if you have:

• 5+ years of experience in an Account Executive role within a scaling B2B SaaS company.
• Strong experience in the end to end Mid-Market sales cycle.
• You love consultative selling and articulating differentiated value.
• Comfortable collaborating with an BDR but equally motivated to self-source leads.
• A track record of top performance.
• An ability to adapt quickly in a high-growth start-up environment.
• A self-starter mentality and strong intrinsic motivation.
• Resilience in a fast-paced environment.
• Excellent negotiation and presentation skills.
• Excellent verbal and written communication skills.
• Experience working in the field of CX analytics is a big plus.
• Great attitude and enjoy working with people!

Though it is not a requirement, candidates who also speak another EU language will have an advantage.

What makes this an exciting opportunity

Our product is great and solves a real issue within the CX industry. Not only that, our existing customers love us as well. If you want to be an Account Executive championing a brilliant AI product, this is the role for you.

EdgeTier Company Values

At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.

• Be Accountable

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.

• Deliver Value to Customers

We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.

• Keep Growing

We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.

• Have Craic & Be Sound

We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.

Why you should join us

• Be part of an Irish company that's innovating and revolutionising the customer service industry globally!
• We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!
• Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.
• Keep Growing budget of €2,000 annually to spend on your professional growth and learning.
• Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.
• We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).
• We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.